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  1. Jira Service Management Data Center
  2. JSDSERVER-3783

Email replies by reporters are registered as internal comments when using JIRA notification schemes

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Email replies by reporters are registered as internal comments when using JIRA notification schemes.

      Thanks
      Bharat

            [JSDSERVER-3783] Email replies by reporters are registered as internal comments when using JIRA notification schemes

            Ishwinder Kaur (Inactive) made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur (Inactive) added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center
            Ishwinder Kaur (Inactive) made changes -
            Labels Original: cqt ril te-rv New: cleanup-seos-fy25 cqt ril te-rv
            Marc Dacanay made changes -
            Labels Original: cqt te-rv New: cqt ril te-rv
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954904 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 5
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 1

              Unassigned Unassigned
              f1093048aade Bharat Raj
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: