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Bug
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Resolution: Fixed
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Medium
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3.2.0-OD-01, 3.1.9
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9
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Severity 3 - Minor
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8
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
Automation condition 'User is a customer' also triggers for agent users.
Steps to Replicate
- Create a service desk automation that has 'User is a customer' IF condition.
- Create a ticket and make sure the assignee and reporter is the an agent (your account).
- Trigger the automation created on first step.
Expected Results
Automation is not triggered as expected because agents should not be able to trigger customer specific automation. There is a separate IF condition 'User is an agent' for agents.
Current Results
Automation is triggered.
- relates to
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JSDCLOUD-3781 Automation condition 'User is a customer' triggers for agents
- Closed
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JSDSERVER-5697 Allow JIRA Service Desk Admins to Decide When Agents should be Treated as Customers
- Gathering Interest
- was cloned as
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JSDCLOUD-14471 Automation condition 'User is a customer' triggers for agents
- Closed
- mentioned in
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