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  1. Jira Service Management Data Center
  2. JSDSERVER-3781

Automation condition 'User is a customer' triggers for agents

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Automation condition 'User is a customer' also triggers for agent users.

      Steps to Replicate

      1. Create a service desk automation that has 'User is a customer' IF condition.
      2. Create a ticket and make sure the assignee and reporter is the an agent (your account).
      3. Trigger the automation created on first step.

      Expected Results

      Automation is not triggered as expected because agents should not be able to trigger customer specific automation. There is a separate IF condition 'User is an agent' for agents.

      Current Results

      Automation is triggered.

              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
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                Created:
                Updated:
                Resolved: