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  1. Jira Service Management Data Center
  2. JSDSERVER-3756

Add "Create a Request" button to the header/content of all portal pages

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We've had complaints that users are unable to find the "Create a request" link without going several clicks deep. This particular use case occurs when viewing items in the portal. It's not particularly efficient.

      Ultimately, if a button could be added in the header beside the "Requests" button, it would make much more sense and save our users the confusion of trying to find a link to open a new request.

          Form Name

            [JSDSERVER-3756] Add "Create a Request" button to the header/content of all portal pages

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011584 ] New: JAC Suggestion Workflow 3 [ 3646785 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664621 ] New: JAC Suggestion Workflow [ 3011584 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325432 ] New: Confluence Workflow - Public Facing v4 [ 2664621 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053353 ] New: JSD Suggestion Workflow - TEMP [ 2325432 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048431 ] New: JSD Suggestion Workflow [ 2053353 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1387893 ] New: JSD Suggestion Workflow - TEMP [ 2048431 ]
            jonah (Inactive) made changes -
            Description Original: We've had complaints that users are unable to find the "Create a request" link without going several clicks deep. This particular use case occurs when viewing items in the portal. It's not particularly efficient.

            Ultimately, if a button could be added in the header beside the "Requests" button, it would make much more sense and save our users the confusion of trying to find a link to open a new request.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3756].
              {panel}

            We've had complaints that users are unable to find the "Create a request" link without going several clicks deep. This particular use case occurs when viewing items in the portal. It's not particularly efficient.

            Ultimately, if a button could be added in the header beside the "Requests" button, it would make much more sense and save our users the confusion of trying to find a link to open a new request.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3756 [ JSDCLOUD-3756 ]

              Unassigned Unassigned
              defe9c04456e atlassian@itmethods.com
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                Created:
                Updated:
                Resolved: