Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3730

Creating issue with inline image in description via email

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      Summary

      Creating an issue via email request, with the email having an inline image, will lead the image to be removed from the description and image will be put separately in the comment section instead. This could lead to :

      • Confusion on the location of the image
      • Unnecessary effort needed by the user to use the wiki renderer as a markup (workaround)

      Environment

      • JSD v3.1.4
      • JIRA v7.1.4

      Steps to Reproduce

      1. Create an email as below

      Expected Results

      Image will stay inline as original email

      Actual Results

      Workaround

      Apply wiki renderer as below

        1. Selection_260.png
          55 kB
          Azfar Masut
        2. Selection_258.png
          57 kB
          Azfar Masut
        3. Selection_261.png
          50 kB
          Azfar Masut

          Form Name

            [JSDSERVER-3730] Creating issue with inline image in description via email

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304323 ] New: JAC Bug Workflow v3 [ 3126234 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058304 ] New: JSD Bug Workflow v5 - TEMP [ 2304323 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055896 ] New: JSD Bug Workflow v5 [ 2058304 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955348 ] New: JSD Bug Workflow v5 - TEMP [ 2055896 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614871 ] New: JSD Bug Workflow v5 [ 1955348 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            scarfeb made changes -
            Link New: This issue relates to JSD-1387 [ JSD-1387 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602939 ] New: JSD Bug Workflow v4 [ 1614871 ]
            Sergey Zaporozhtsev (Inactive) made changes -
            Fix Version/s New: 3.3.0 [ 61746 ]

              szaporozhtsev Sergey Zaporozhtsev (Inactive)
              amasut Azfar Masut (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: