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  1. Jira Service Management Data Center
  2. JSDSERVER-370

Problems with reusing deleted Service desk project key/name

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • 1.2.1
    • 1.2.0.2, 1.2.4
    • None

    Description

      When deleting a service desk project and creating a new one with the same project name and project key, service desk is not fully functional, eg: administrator is unable to access customer portal configuration site, message appears:
      A problem occurred
      The Service Desk you are trying to view does not exist.

      Steps to reproduce:
      1. Create project XXXX: Service Desk >> Create a Service Desk, Enter project name and project key, eg.: XXXX XXXX

      2. Delete project XXXX Project: Go to Projects >> XXXX >> Administration >> Actions >> Delete Project >> Delete

      3. Create project XXXX: Service Desk >> Create a Service Desk, Enter project name and project key, eg.: XXXX XXXX

      4. Go to: Service Desk >> XXXX >> Customer Portal

      JIRA 6.1.4

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              Unassigned Unassigned
              cd2bc7b2b3c1 Pazera Blazej
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                Updated:
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