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  1. Jira Service Management Data Center
  2. JSDSERVER-370

Problems with reusing deleted Service desk project key/name

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 1.2.1
    • 1.2.0.2, 1.2.4
    • None

      When deleting a service desk project and creating a new one with the same project name and project key, service desk is not fully functional, eg: administrator is unable to access customer portal configuration site, message appears:
      A problem occurred
      The Service Desk you are trying to view does not exist.

      Steps to reproduce:
      1. Create project XXXX: Service Desk >> Create a Service Desk, Enter project name and project key, eg.: XXXX XXXX

      2. Delete project XXXX Project: Go to Projects >> XXXX >> Administration >> Actions >> Delete Project >> Delete

      3. Create project XXXX: Service Desk >> Create a Service Desk, Enter project name and project key, eg.: XXXX XXXX

      4. Go to: Service Desk >> XXXX >> Customer Portal

      JIRA 6.1.4

            [JSDSERVER-370] Problems with reusing deleted Service desk project key/name

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304137 ] New: JAC Bug Workflow v3 [ 3125209 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058104 ] New: JSD Bug Workflow v5 - TEMP [ 2304137 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055628 ] New: JSD Bug Workflow v5 [ 2058104 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955543 ] New: JSD Bug Workflow v5 - TEMP [ 2055628 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615684 ] New: JSD Bug Workflow v5 [ 1955543 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602823 ] New: JSD Bug Workflow v4 [ 1615684 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398430 ] New: JSD Bug Workflow v2 [ 1602823 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 626441 ] New: JSD Bug Workflow [ 1398430 ]
            Ed Zhang (Automation) made changes -
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              cd2bc7b2b3c1 Pazera Blazej
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: