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  1. Jira Service Management Data Center
  2. JSDSERVER-3638

Captcha Window not shown

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: High High
    • 3.2.0-OD-11
    • None
    • Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Hi all,

      our customer gets Information that he Needs to fill captcha window but there is no window to edit.
      It doesn't matter which browser.
      This is important because there is no Access to user Portal.

      BR, Anja.

            [JSDSERVER-3638] Captcha Window not shown

            Marty (Inactive) added a comment -

            Hi technischer-einkauf, trichter754873375,
            we recently changed our approach to spam on cloud as per https://jira.atlassian.com/browse/JSD-1316.

            Are you using Cloud or BTF?

            Marty (Inactive) added a comment - Hi technischer-einkauf , trichter754873375 , we recently changed our approach to spam on cloud as per https://jira.atlassian.com/browse/JSD-1316 . Are you using Cloud or BTF?

            Technischer Einkauf added a comment -

            Recently the Captcha dont appear in the Internet Explorer too.
            Here are the used Browser Versions:
            Firefox - Version: 45.0.1
            Chrom-Version: Version 49.0.2623.110 m
            Internet Explorer: 11.0.9600.18231 Updateversion 11.0.29 (KB3139929)

            Technischer Einkauf added a comment - Recently the Captcha dont appear in the Internet Explorer too. Here are the used Browser Versions: Firefox - Version: 45.0.1 Chrom-Version: Version 49.0.2623.110 m Internet Explorer: 11.0.9600.18231 Updateversion 11.0.29 (KB3139929)

            Thomas Richter added a comment -

            I don't think so.
            The Captcha must be entered when too often the password is entered incorrectly.
            The Problem is, that with Chrome or Mozilla we get an error message that a Captcha must be entered, which you can not see.
            Under the Internet Explorer I was able to see and enter this Captcha.

            BR, Tom

            Thomas Richter added a comment - I don't think so. The Captcha must be entered when too often the password is entered incorrectly. The Problem is, that with Chrome or Mozilla we get an error message that a Captcha must be entered, which you can not see. Under the Internet Explorer I was able to see and enter this Captcha. BR, Tom

            Philip Colmer added a comment - - edited

            This is a duplicate of JSD-1316?

            Philip Colmer added a comment - - edited This is a duplicate of JSD-1316 ?

              Unassigned Unassigned
              6a96f0720eca Technischer Einkauf
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: