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  1. Jira Service Management Data Center
  2. JSDSERVER-3611

Pre-populated texts display issue when user's name has an apostrophe

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 3.0.5, 3.1.0
    • Customer Portal

      Description

      When using the Service Desk comment templates, if the customer's display name has an apostrophe, the name is displayed with encoding.

      Example: Hi Test U'ser, displays as Hi Test U'ser,

      We have tested with several other characters and they all display not-encoded, as it should:

      • ü (u-umlat)
      • - (hyphen)
      • * (asterisk)
      • _ (underscore)

      Additionally, if we type a apostrophe/single quote into the comment box, it shows not-encoded.
      If we try to edit the comment, the apostrophe in the name is encoded again.

      Steps to Reproduce
      1. Create an user with an apostrophe on the name (e.g. JIRA's Administrator)
      2. Try to add a comment on the issue and see the encoded character on the comment field.

            [JSDSERVER-3611] Pre-populated texts display issue when user's name has an apostrophe

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305055 ] New: JAC Bug Workflow v3 [ 3125623 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058978 ] New: JSD Bug Workflow v5 - TEMP [ 2305055 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056356 ] New: JSD Bug Workflow v5 [ 2058978 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955900 ] New: JSD Bug Workflow v5 - TEMP [ 2056356 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615097 ] New: JSD Bug Workflow v5 [ 1955900 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602433 ] New: JSD Bug Workflow v4 [ 1615097 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Comments [ 44400 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398951 ] New: JSD Bug Workflow v2 [ 1602433 ]
            Marty (Inactive) made changes -
            Component/s New: Comments [ 44400 ]
            Component/s Original: Comments - Prepopulated [ 44406 ]

              Unassigned Unassigned
              agoncalves Arthur Gonçalves (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: