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  1. Jira Service Management Data Center
  2. JSDSERVER-3591

"Recentés" section on Customer Portal shows unencoded HTML if the request type contains apostrophes

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      Summary

      Request types on the "Recentés" section on the Service Desk Customer Portal on French are showing as unencoded HTML if its name contains an apostrophe.

      Steps to Reproduce

      1. Go to a Service Desk Project, then create a request type with at least one apostrophe,
      2. Access the Customer Portal, then create a request with this type,
      3. Click on "Centre de support" to go back to the initial screen.

      Expected Results

      The request type shows normally under the "Recentés" section.

      Actual Results

      Unencoded HTML shows up instead of the apostrophes.

      Workaround

      Currently there is no workaround other than remove the apostrophes.

        1. Screen Shot 2019-11-20 at 1.43.44 pm.png
          Screen Shot 2019-11-20 at 1.43.44 pm.png
          46 kB

            [JSDSERVER-3591] "Recentés" section on Customer Portal shows unencoded HTML if the request type contains apostrophes

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              Unassigned Unassigned
              a6789d007596 Rodrigo Rosa
              Affected customers:
              1 This affects my team
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              3 Start watching this issue

                Created:
                Updated:
                Resolved: