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  1. Jira Service Management Data Center
  2. JSDSERVER-3591

"Recentés" section on Customer Portal shows unencoded HTML if the request type contains apostrophes

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      Summary

      Request types on the "Recentés" section on the Service Desk Customer Portal on French are showing as unencoded HTML if its name contains an apostrophe.

      Steps to Reproduce

      1. Go to a Service Desk Project, then create a request type with at least one apostrophe,
      2. Access the Customer Portal, then create a request with this type,
      3. Click on "Centre de support" to go back to the initial screen.

      Expected Results

      The request type shows normally under the "Recentés" section.

      Actual Results

      Unencoded HTML shows up instead of the apostrophes.

      Workaround

      Currently there is no workaround other than remove the apostrophes.

        1. Screen Shot 2019-11-20 at 1.43.44 pm.png
          46 kB
          Nhi Nguyen

            [JSDSERVER-3591] "Recentés" section on Customer Portal shows unencoded HTML if the request type contains apostrophes

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 4.5|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Nhi Nguyen (Inactive) made changes -
            Fix Version/s New: 4.4.2 [ 89399 ]
            Fix Version/s New: 4.5.0 [ 87497 ]
            Nhi Nguyen (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Nhi Nguyen (Inactive) added a comment - - edited

            Hello,
            The 'apostrophe' is not displayed properly on our latest versions. Please upgrade your instances to get the fix.

            Thank you!
            Regards,
            JSD Server team.

            Nhi Nguyen (Inactive) added a comment - - edited Hello, The 'apostrophe' is not displayed properly on our latest versions. Please upgrade your instances to get the fix. Thank you! Regards, JSD Server team.
            Nhi Nguyen (Inactive) made changes -
            Attachment New: Screen Shot 2019-11-20 at 1.43.44 pm.png [ 380609 ]
            Aidan Goldthorpe made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 437244 ]
            Aidan Goldthorpe made changes -
            Labels Original: affects-server New: affects-server encoding
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304122 ] New: JAC Bug Workflow v3 [ 3126014 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            SET Analytics Bot made changes -
            Support reference count New: 1

              Unassigned Unassigned
              a6789d007596 Rodrigo Rosa
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: