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  1. Jira Service Management Data Center
  2. JSDSERVER-3591

"Recentés" section on Customer Portal shows unencoded HTML if the request type contains apostrophes

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      Summary

      Request types on the "Recentés" section on the Service Desk Customer Portal on French are showing as unencoded HTML if its name contains an apostrophe.

      Steps to Reproduce

      1. Go to a Service Desk Project, then create a request type with at least one apostrophe,
      2. Access the Customer Portal, then create a request with this type,
      3. Click on "Centre de support" to go back to the initial screen.

      Expected Results

      The request type shows normally under the "Recentés" section.

      Actual Results

      Unencoded HTML shows up instead of the apostrophes.

      Workaround

      Currently there is no workaround other than remove the apostrophes.

        1. Screen Shot 2019-11-20 at 1.43.44 pm.png
          Screen Shot 2019-11-20 at 1.43.44 pm.png
          46 kB

            [JSDSERVER-3591] "Recentés" section on Customer Portal shows unencoded HTML if the request type contains apostrophes

            Nhi Nguyen (Inactive) added a comment - - edited

            Hello,
            The 'apostrophe' is not displayed properly on our latest versions. Please upgrade your instances to get the fix.

            Thank you!
            Regards,
            JSD Server team.

            Nhi Nguyen (Inactive) added a comment - - edited Hello, The 'apostrophe' is not displayed properly on our latest versions. Please upgrade your instances to get the fix. Thank you! Regards, JSD Server team.

            Eric Gemme added a comment -

            Ok, this makes sense.

            As a workaround, I used another similar looking apostrophe character in the ASCII table. It is just not accessible from the keyboard, but it doesn't hurts as this is a one time configuration. Will revert it to a stardard apostrophe when fixed.

            Eric Gemme added a comment - Ok, this makes sense. As a workaround, I used another similar looking apostrophe character in the ASCII table. It is just not accessible from the keyboard, but it doesn't hurts as this is a one time configuration. Will revert it to a stardard apostrophe when fixed.

            Steven F Behnke added a comment -

            We are of course seeing this with any apostrophe, so contractions such as "don't" and "I'm" don't look right.

            Again, this only affects the "Recent Requests" section.

            Steven F Behnke added a comment - We are of course seeing this with any apostrophe, so contractions such as "don't" and "I'm" don't look right. Again, this only affects the "Recent Requests" section.

            Eric Gemme added a comment -

            Hi,

            It's been a little while this request has been filed and two releases later I didn't see any improvement. The main page is very ugly looking with this &#39 in place of the apostrophe. Looks like a peewee mistake. I can't see I'm the only one having reported this issue, until I'm the only one using SD in french !

            Can you fix at the next release ?

            Eric Gemme added a comment - Hi, It's been a little while this request has been filed and two releases later I didn't see any improvement. The main page is very ugly looking with this &#39 in place of the apostrophe. Looks like a peewee mistake. I can't see I'm the only one having reported this issue, until I'm the only one using SD in french ! Can you fix at the next release ?

              Unassigned Unassigned
              a6789d007596 Rodrigo Rosa
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: