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  1. Jira Service Management Data Center
  2. JSDSERVER-3553

Comment Button is Not Working in Firefox or IE

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      Summary:

      Comment button is not working when clicked. This is only happen in Firefox or IE and when moving through tickets using the Service Desk Queues Feature.

      Steps to Reproduce:

      1. As the Agent access a Service Desk project.
      2. By Default, there should be several queues created.
      3. Create a new Request.
      4. Back to the Queue and open a ticket.
      5. Click on the "Return to queue" on the top right of the ticket.
      6. Click another ticket and click on the comment button.

      Expected Result:

      • The page will be redirected to the comment field on the button with it expanded and ready for the comment.

      Actual Result:

      • While there is an animation of the button being clicked, it did not actually did anything.
      • In firefox developer tools console a NS_ERROR_FAILURE is observed.

      Workaround:

      • Refresh the page.

        1. commentbug.gif
          commentbug.gif
          1.26 MB

            [JSDSERVER-3553] Comment Button is Not Working in Firefox or IE

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: affects-server browser-ff browser-ie cqt ril New: affects-server browser-ff browser-ie cleanup-seos-fy25 cqt ril
            Marc Dacanay made changes -
            Labels Original: affects-server browser-ff browser-ie cqt New: affects-server browser-ff browser-ie cqt ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954875 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 6 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 6

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              6 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: