Summary:

Comment button is not working when clicked. This is only happen in Firefox or IE and when moving through tickets using the Service Desk Queues Feature.

Steps to Reproduce:

1. As the Agent access a Service Desk project.
2. By Default, there should be several queues created.
3. Create a new Request.
4. Back to the Queue and open a ticket.
5. Click on the "Return to queue" on the top right of the ticket.
6. Click another ticket and click on the comment button.

Expected Result:

• The page will be redirected to the comment field on the button with it expanded and ready for the comment.

Actual Result:

• While there is an animation of the button being clicked, it did not actually did anything.
• In firefox developer tools console a NS_ERROR_FAILURE is observed.

Workaround:

• Refresh the page.