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  1. Jira Service Management Data Center
  2. JSDSERVER-3528

Change the "Created by anyone" filtername under My Request

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Since Service Desk 3.1.x filter options have become available in the "My Request" section:

      1. Created by me
      2. Where I am a perticipant
      3. Created by anyone

      The "Created by anyone" filter shows all issues where the current user is the reporter or is added as participant. The filtername however suggests that this shows all issues within the Service Desk regardless of the reporter.
      This can cause confusion.
      Changing the name to something that reflects the actual outcome better could prevent this confusion.
      A suggestion could be to change this to "all visible requests" or something along those lines.

            [JSDSERVER-3528] Change the "Created by anyone" filtername under My Request

            Marc Dacanay made changes -
            Labels Original: affects-server New: affects-server ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976652 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 5 New: 3
            SET Analytics Bot made changes -
            UIS Original: 10 New: 5
            SET Analytics Bot made changes -
            UIS Original: 8 New: 10
            SET Analytics Bot made changes -
            UIS Original: 12 New: 8
            SET Analytics Bot made changes -
            UIS Original: 8 New: 12
            SET Analytics Bot made changes -
            UIS Original: 4 New: 8
            SET Analytics Bot made changes -
            UIS Original: 8 New: 4

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated: