Provide automation conditions to allow removal of Request Participants

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Use case is that, a customer sends an email with an agent CC'd on the message.

      What happens now

      • Agent gets added as a Request Participant, meaning they take on the customer role for ticket

      What should happen

      • Agent remains in agent role

      How can this be done

      • Automation is a good way to do this, but will require conditions to detect WHEN a Request Participant is added, and THEN allow participant to be removed from issue

      The final result, might be something like:

      • WHEN request participant added
      • IF User is an agent
      • THEN remove user from participants

            Assignee:
            Unassigned
            Reporter:
            Matthew McMahon (Inactive)
            Votes:
            67 Vote for this issue
            Watchers:
            42 Start watching this issue

              Created:
              Updated: