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  1. Jira Service Management Data Center
  2. JSDSERVER-3485

Allow service desk customers belonging to the same company to view all company tickets

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a company we service other companies which have multiple users in our Service Desk interacting with our support team. As per the participant feature our customers do have the option to add any other user from their company, however sometimes users on a more managerial level would require seeing all the tickets their company has opened with us via service desk. This however does not meant that they would want to receive notifications and participate on each and every ticket.

      Suggestion: as an addition to My Requests there should also be a page, My Company's requests

      It would be really great if such a feature could be implemented and it would save our users and support help desk a number of headaches.

          Form Name

            [JSDSERVER-3485] Allow service desk customers belonging to the same company to view all company tickets

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011301 ] New: JAC Suggestion Workflow 3 [ 3646564 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663996 ] New: JAC Suggestion Workflow [ 3011301 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322984 ] New: Confluence Workflow - Public Facing v4 [ 2663996 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052764 ] New: JSD Suggestion Workflow - TEMP [ 2322984 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048989 ] New: JSD Suggestion Workflow [ 2052764 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279516 ] New: JSD Suggestion Workflow - TEMP [ 2048989 ]
            jonah (Inactive) made changes -
            Description Original: As a company we service other companies which have multiple users in our Service Desk interacting with our support team. As per the participant feature our customers do have the option to add any other user from their company, however sometimes users on a more managerial level would require seeing all the tickets their company has opened with us via service desk. This however does not meant that they would want to receive notifications and participate on each and every ticket.

            *Suggestion:* as an addition to My Requests there should also be a page, My Company's requests

            It would be really great if such a feature could be implemented and it would save our users and support help desk a number of headaches.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3485].
              {panel}

            As a company we service other companies which have multiple users in our Service Desk interacting with our support team. As per the participant feature our customers do have the option to add any other user from their company, however sometimes users on a more managerial level would require seeing all the tickets their company has opened with us via service desk. This however does not meant that they would want to receive notifications and participate on each and every ticket.

            *Suggestion:* as an addition to My Requests there should also be a page, My Company's requests

            It would be really great if such a feature could be implemented and it would save our users and support help desk a number of headaches.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3485 [ JSDCLOUD-3485 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1143647 ] New: JSD Suggestion Workflow [ 1279516 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            vwong made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              a.demesquita Ryan Debattista
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                Created:
                Updated:
                Resolved: