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  1. Jira Service Management Data Center
  2. JSDSERVER-3318

Renaming agent username breaks Agent's issues in progress jql query

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      Summary

      Username rename will break the jql query used to retrieve an agent's issues in progress on the Servicedesk Agent's page

      Steps to Reproduce

      1. Change the username of an agent that has been assigned tickets in Service Desk
      2. Navigate to the Service Desk > People > Agents
      3. Click on the bar under "Issues in progress" for the renamed agent

      Expected Results

      • The link should take you to the issue navigator where the list of unresolved issues assigned to the agent is displayed

      Actual Results

      • Your're taking to the Issue Navigator, however, jql reports the following error: 
        The value '$old-username' does not exist for the field 'assignee'.

        note that $old-username would be the original username or user key of the renamed user

        Notes

      • The problem is occurring because the jql query is still referring to the old username, which is no longer being recognized as a user in JIRA, as the name has been changed.
      • Issue is not reproducible in Service Desk 3.0.9, seems to be only an issue with JIRA Service Desk 2.5.x and JIRA 6.x

          Form Name

            [JSDSERVER-3318] Renaming agent username breaks Agent's issues in progress jql query

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304806 ] New: JAC Bug Workflow v3 [ 3125117 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059361 ] New: JSD Bug Workflow v5 - TEMP [ 2304806 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056787 ] New: JSD Bug Workflow v5 [ 2059361 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956578 ] New: JSD Bug Workflow v5 - TEMP [ 2056787 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616252 ] New: JSD Bug Workflow v5 [ 1956578 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603461 ] New: JSD Bug Workflow v4 [ 1616252 ]
            Marty (Inactive) made changes -
            Component/s New: Atlassian Account [ 35992 ]
            Component/s Original: User Management [ 32692 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399172 ] New: JSD Bug Workflow v2 [ 1603461 ]
            Alexandra Hipolito (Inactive) made changes -
            Remote Link New: This issue links to "TESLA-897 (JDOG - JIRA Team Dogfood)" [ 203439 ]

              Unassigned Unassigned
              takindele Taiwo Akindele (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: