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  1. Jira Service Management Data Center
  2. JSDSERVER-3314

Emails Carrying .msg file as attachment from Outlook, will be created without .msg file

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      Problem Definition

      JIRA ServiceDesk mail handler has difficulties processing .msg files from Outlook. The attachment won't appear on tickets. Test with Gmail returns no issue and works as expected.

      Steps to Reproduce

      1. Create Email in Outlook
      2. Attach .msg file
      3. Send to JIRA ServiceDesk mail handler

      Expected Result

      Ticket should be created with .msg file attached

      Actual Result

      Ticket will be created without .msg file

            [JSDSERVER-3314] Emails Carrying .msg file as attachment from Outlook, will be created without .msg file

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304938 ] New: JAC Bug Workflow v3 [ 3125551 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Critical [ 14430 ] New: Severity 1 - Critical [ 15830 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058857 ] New: JSD Bug Workflow v5 - TEMP [ 2304938 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056222 ] New: JSD Bug Workflow v5 [ 2058857 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955710 ] New: JSD Bug Workflow v5 - TEMP [ 2056222 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615601 ] New: JSD Bug Workflow v5 [ 1955710 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602733 ] New: JSD Bug Workflow v4 [ 1615601 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398943 ] New: JSD Bug Workflow v2 [ 1602733 ]
            Marty (Inactive) made changes -
            Status Original: Released to Cloud [ 11373 ] New: Done [ 10044 ]

              pteen pat (Inactive)
              somidi Sam Omidi (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: