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  1. Jira Service Management Data Center
  2. JSDSERVER-3311

An option to turn off or customize the auto response mail notification

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      When a customer submits a request, they receive auto response email notification.

      Hi <Reporter Name>,

      We have received your request and will get back to you soon.

      – Test Service Desk

      Suggested Solution

      It would be great if there is a configuration to disable/turn off the auto response or customize it.

          Form Name

            [JSDSERVER-3311] An option to turn off or customize the auto response mail notification

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012081 ] New: JAC Suggestion Workflow 3 [ 3647131 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665823 ] New: JAC Suggestion Workflow [ 3012081 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322780 ] New: Confluence Workflow - Public Facing v4 [ 2665823 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052487 ] New: JSD Suggestion Workflow - TEMP [ 2322780 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047757 ] New: JSD Suggestion Workflow [ 2052487 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279610 ] New: JSD Suggestion Workflow - TEMP [ 2047757 ]
            jonah (Inactive) made changes -
            Description Original: h3.Problem Description

            When a customer submits a request, they receive auto response email notification.
            {quote}

            Hi <Reporter Name>,

            We have received your request and will get back to you soon.

            – Test Service Desk
            {quote}

            h3.Suggested Solution
            It would be great if there is a configuration to disable/turn off the auto response or customize it.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3311].
              {panel}

            h3.Problem Description

            When a customer submits a request, they receive auto response email notification.
            {quote}

            Hi <Reporter Name>,

            We have received your request and will get back to you soon.

            – Test Service Desk
            {quote}

            h3.Suggested Solution
            It would be great if there is a configuration to disable/turn off the auto response or customize it.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3311 [ JSDCLOUD-3311 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              Unassigned Unassigned
              rsaputra Adven
              Votes:
              12 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: