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Suggestion
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Resolution: Fixed
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Description
When a customer submits a request, they receive auto response email notification.
Hi <Reporter Name>,
We have received your request and will get back to you soon.
– Test Service Desk
Suggested Solution
It would be great if there is a configuration to disable/turn off the auto response or customize it.
- relates to
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JSDCLOUD-3311 An option to turn off or customize the auto response mail notification
- Closed
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JSDSERVER-218 Provide the ability to customize Jira Service Desk notifications
- Closed
Form Name |
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[JSDSERVER-3311] An option to turn off or customize the auto response mail notification
Workflow | Original: JAC Suggestion Workflow [ 3012081 ] | New: JAC Suggestion Workflow 3 [ 3647131 ] |
Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665823 ] | New: JAC Suggestion Workflow [ 3012081 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2322780 ] | New: Confluence Workflow - Public Facing v4 [ 2665823 ] |
Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
Workflow | Original: JSD Suggestion Workflow [ 2052487 ] | New: JSD Suggestion Workflow - TEMP [ 2322780 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2047757 ] | New: JSD Suggestion Workflow [ 2052487 ] |
Workflow | Original: JSD Suggestion Workflow [ 1279610 ] | New: JSD Suggestion Workflow - TEMP [ 2047757 ] |
Description |
Original:
h3.Problem Description
When a customer submits a request, they receive auto response email notification. {quote} Hi <Reporter Name>, We have received your request and will get back to you soon. – Test Service Desk {quote} h3.Suggested Solution It would be great if there is a configuration to disable/turn off the auto response or customize it. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3311]. {panel} h3.Problem Description When a customer submits a request, they receive auto response email notification. {quote} Hi <Reporter Name>, We have received your request and will get back to you soon. – Test Service Desk {quote} h3.Suggested Solution It would be great if there is a configuration to disable/turn off the auto response or customize it. |
Link |
New:
This issue relates to |
Labels | Original: affects-cloud | New: affects-cloud affects-server |
Labels | New: affects-cloud |