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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3311

An option to turn off or customize the auto response mail notification

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      When a customer submits a request, they receive auto response email notification.

      Hi <Reporter Name>,

      We have received your request and will get back to you soon.

      – Test Service Desk

      Suggested Solution

      It would be great if there is a configuration to disable/turn off the auto response or customize it.

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              Unassigned Unassigned
              rsaputra Adven
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              Dates

                Created:
                Updated:
                Resolved:

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