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  1. Jira Service Management Data Center
  2. JSDSERVER-3311

An option to turn off or customize the auto response mail notification

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      When a customer submits a request, they receive auto response email notification.

      Hi <Reporter Name>,

      We have received your request and will get back to you soon.

      – Test Service Desk

      Suggested Solution

      It would be great if there is a configuration to disable/turn off the auto response or customize it.

            [JSDSERVER-3311] An option to turn off or customize the auto response mail notification

            V (Inactive) added a comment -

            Hi all,

            Great news - customization of service desk notifications is now available on Cloud! It's now really easy to customize or turn off response notifications. To find out more about this feature, check out our documentation here: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html. 

            This feature will be available for Server in an upcoming major server release.

            Enjoy customizing your project's email notifications! 

            — JIRA Service Desk Team 

            V (Inactive) added a comment - Hi all, Great news - customization of service desk notifications is now available on Cloud! It's now really easy to customize or turn off response notifications. To find out more about this feature, check out our documentation here:  https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html .  This feature will be available for Server in an upcoming major server release. Enjoy customizing your project's email notifications!  — JIRA Service Desk Team 

              Unassigned Unassigned
              rsaputra Adven
              Votes:
              12 Vote for this issue
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              13 Start watching this issue

                Created:
                Updated:
                Resolved: