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  1. Jira Service Management Data Center
  2. JSDSERVER-3297

Allow Anonymous Access to Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, if a JIRA Service Desk project has Anyone added to the Browse Projects permission, this allows access to browse the project via the JIRA application, however not through the Customer Portal. Users are forced to login to the Customer Portal to be able to see it, even if set to Anyone can sign up for a customer account on my Customer Portal. This adds additional steps to customers who may be able to solve their issue with the Service Desk's linked Knowledge Base.

      Suggested Solution

      Allow for anonymous access to the Customer Portal if the Request Security is set to Anyone can sign up for a customer account on my Customer Portal and the Browse Projects permission has Anyone added to it.

          Form Name

            [JSDSERVER-3297] Allow Anonymous Access to Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011823 ] New: JAC Suggestion Workflow 3 [ 3649431 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665258 ] New: JAC Suggestion Workflow [ 3011823 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324608 ] New: Confluence Workflow - Public Facing v4 [ 2665258 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053752 ] New: JSD Suggestion Workflow - TEMP [ 2324608 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048959 ] New: JSD Suggestion Workflow [ 2053752 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280240 ] New: JSD Suggestion Workflow - TEMP [ 2048959 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            Currently, if a JIRA Service Desk project has *Anyone* added to the *Browse Projects* permission, this allows access to browse the project via the JIRA application, however not through the Customer Portal. Users are forced to login to the Customer Portal to be able to see it, even if set to *Anyone can sign up for a customer account on my Customer Portal*. This adds additional steps to customers who may be able to solve their issue with the Service Desk's linked Knowledge Base.

            h3. Suggested Solution
            Allow for anonymous access to the Customer Portal if the Request Security is set to *Anyone can sign up for a customer account on my Customer Portal* and the *Browse Projects* permission has *Anyone* added to it.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3297].
              {panel}

            h3. Problem Definition
            Currently, if a JIRA Service Desk project has *Anyone* added to the *Browse Projects* permission, this allows access to browse the project via the JIRA application, however not through the Customer Portal. Users are forced to login to the Customer Portal to be able to see it, even if set to *Anyone can sign up for a customer account on my Customer Portal*. This adds additional steps to customers who may be able to solve their issue with the Service Desk's linked Knowledge Base.

            h3. Suggested Solution
            Allow for anonymous access to the Customer Portal if the Request Security is set to *Anyone can sign up for a customer account on my Customer Portal* and the *Browse Projects* permission has *Anyone* added to it.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3297 [ JSDCLOUD-3297 ]
            Marty (Inactive) made changes -
            Component/s New: Licensing & Permissions [ 44395 ]
            Component/s Original: Project Permissions [ 37590 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1128212 ] New: JSD Suggestion Workflow [ 1280240 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              mgarcia@atlassian.com Marco Garcia (Inactive)
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                Created:
                Updated:
                Resolved: