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  1. Jira Service Management Data Center
  2. JSDSERVER-3224

Warning Banner still appear after attaching the right File on the request form.

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • None
    • Customer Portal
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary:

      If we attach an empty text file on the Request form, a Warning Banner will appear. But, the warning did not disappear even when the right file is attached on the request.

      Steps to Reproduce:

      1. Create a Service Desk project.
      2. Add the "Attachment" field on one of the Request Type.
        Service Desk Project Administration > Request Types > select the Request > Edit fields
      3. Navigate to the Customer Portal and select the request type
      4. Create an Empty Text File and select it on the form.
      5. A warning will appears.
      6. Attach another Text File that is not empty.

      Expected Result:

      • The warning will disappear and the file is attached.

      Actual Result:

      • The file is attached and the warning still appears.

      Notes:

      • If the warning did not disappear, at least it should behave like it will automatically disappear even though there is no file attached yet.

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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              Dates

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                Updated:
                Resolved:

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