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  1. Jira Service Management Data Center
  2. JSDSERVER-3218

JIRA Service Desk Comment box hides Validator error message

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      We have Jira Service Desk 2.5.0 running in JIRA 6.4.3 and noticed that the Validator error message for a required comment does not display when the tabbed Service Desk comment box is enabled. When we disable the service-desk-comment-field plugin in the Add-On manager the error message then displays. Couldn't find an issue reporting this bug so opening this one.

            [JSDSERVER-3218] JIRA Service Desk Comment box hides Validator error message

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305022 ] New: JAC Bug Workflow v3 [ 3125608 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058941 ] New: JSD Bug Workflow v5 - TEMP [ 2305022 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056312 ] New: JSD Bug Workflow v5 [ 2058941 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955831 ] New: JSD Bug Workflow v5 - TEMP [ 2056312 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615839 ] New: JSD Bug Workflow v5 [ 1955831 ]
            jonah (Inactive) made changes -
            Description Original: We have Jira Service Desk 2.5.0 running in JIRA 6.4.3 and noticed that the Validator error message for a required comment does not display when the tabbed Service Desk comment box is enabled. When we disable the service-desk-comment-field plugin in the Add-On manager the error message then displays. Couldn't find an issue reporting this bug so opening this one. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-3218].
              {panel}

            We have Jira Service Desk 2.5.0 running in JIRA 6.4.3 and noticed that the Validator error message for a required comment does not display when the tabbed Service Desk comment box is enabled. When we disable the service-desk-comment-field plugin in the Add-On manager the error message then displays. Couldn't find an issue reporting this bug so opening this one.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3218 [ JSDCLOUD-3218 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603018 ] New: JSD Bug Workflow v4 [ 1615839 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Comments [ 44400 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399095 ] New: JSD Bug Workflow v2 [ 1603018 ]

              Unassigned Unassigned
              521930e4dc07 John B
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: