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  1. Jira Service Management Data Center
  2. JSDSERVER-3204

Option to remove the tag "Optional" from non required fields on Customer Portal.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 16
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a user I would like to have the option to remove/disable the information "Optional" displayed in fields that are not required on Customer Portal.

            [JSDSERVER-3204] Option to remove the tag "Optional" from non required fields on Customer Portal.

            Payne added a comment -

            Thanks for pointing that out, Jake!

            Payne added a comment - Thanks for pointing that out, Jake!

            Jenifer Kuntz added a comment -

            Thank you Jake!

            Jenifer Kuntz added a comment - Thank you Jake!

            Jake added a comment -

            Jenifer,

            We use "Extension for Jira Service Desk", which provides functionality to remove the "optional" flag on Service Desk custom fields. Though, this isn't the add-on's primary purpose, which is dynamic forms for the customer portal, so it may be a pricey solution if you're only looking to utilize the removal of "optional" flags. Good luck!

            Jake added a comment - Jenifer, We use "Extension for Jira Service Desk", which provides functionality to remove the "optional" flag on Service Desk custom fields. Though, this isn't the add-on's primary purpose, which is dynamic forms for the customer portal, so it may be a pricey solution if you're only looking to utilize the removal of "optional" flags. Good luck!

            Jenifer Kuntz added a comment -

            Did anyone find an add-on that can be used for this?

            Jenifer Kuntz added a comment - Did anyone find an add-on that can be used for this?

              Unassigned Unassigned
              aschneider@atlassian.com Adalberto Schneider
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                Created:
                Updated: