Problem Definition

When a JIRA Service Desk project's Knowledge Base is linked to a Confluence Space, the search feature that appears within the Customer Portal to find potential solutions through the KB does not provide autocomplete results unless a full word is entered. The search field displays Please enter at least 3 more characters, however unless the full word entered is three characters in length, the autocomplete feature does not provide any results until a full word is entered.

Suggested Solution

Add support for partial word search when entering the first three+ characters of a word. This should also return mid-word results as well, assuming the characters entered are not the first three.

Workaround

Type in a full word for the search