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  1. Jira Service Management Data Center
  2. JSDSERVER-315

Deleting and re-creating a Service Desk-enabled project causes errors

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 1.2.1
    • 1.2
    • None

      Steps to Reproduce

      1. Add a project
      2. Add a Service Desk to that project
      3. Delete the project
      4. Create a new project with the same name/key as the previous project

      Expected Results

      The new project can be used as normal, and can have a new Service Desk enabled for it.

      Actual Results

      Old Service Desk data from the previous project can prevent the Service Desk from working properly, or even from being enabled at all.

      Workaround

      When creating projects that have been previously deleted, use a new project key.

            [JSDSERVER-315] Deleting and re-creating a Service Desk-enabled project causes errors

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304184 ] New: JAC Bug Workflow v3 [ 3124985 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058154 ] New: JSD Bug Workflow v5 - TEMP [ 2304184 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055688 ] New: JSD Bug Workflow v5 [ 2058154 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955890 ] New: JSD Bug Workflow v5 - TEMP [ 2055688 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615467 ] New: JSD Bug Workflow v5 [ 1955890 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602330 ] New: JSD Bug Workflow v4 [ 1615467 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398393 ] New: JSD Bug Workflow v2 [ 1602330 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 623270 ] New: JSD Bug Workflow [ 1398393 ]
            Herman Chow made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 58125 ] New: This issue links to "Page (Extranet)" [ 58125 ]

              Unassigned Unassigned
              gdavidson@atlassian.com Gilmore Davidson (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: