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  1. Jira Service Management Data Center
  2. JSDSERVER-283

Single Customer Portal, multiple Service Desk back ends

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I would be great if Service Desk worked a little bit more like JIRA Agile Boards, allowing to mix-and-match multiple projects in the back end, but a single customer portal entry point.

      We have a scenario where we want IT, Software, and other groups to have their own Service Desk back end, queues and projects, but would still like to offer a single customer portal front end to our users.

      This would reduce the confusion on our users ( who can pick all their issue types from a single interface). As well as our agents, with each department working in their own backend with potentially separate SLA, queues, and other settings.

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            [JSDSERVER-283] Single Customer Portal, multiple Service Desk back ends

            Gregorio Luiz Gomez added a comment -

            I figured out how this is works, no thanks to official documentation. =P

            It's accessed via https://mydomain.atlassian.net/servicedesk/customer/portals

            Gregorio Luiz Gomez added a comment - I figured out how this is works, no thanks to official documentation. =P It's accessed via https://mydomain.atlassian.net/servicedesk/customer/portals

            Gregorio Luiz Gomez added a comment -

            So how do I figure out how this is done? How can I access the specific documentation for this?

            Thanks for the help.

            Gregorio Luiz Gomez added a comment - So how do I figure out how this is done? How can I access the specific documentation for this? Thanks for the help.

            shihab added a comment -

            Thanks for the feature request!. We are already tracking this request in JSD-52. Please vote on the issue and watch it for future updates.

            shihab added a comment - Thanks for the feature request!. We are already tracking this request in JSD-52 . Please vote on the issue and watch it for future updates.

              Unassigned Unassigned
              e887a69c641b Olivier Ozoux
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