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  1. Jira Service Management Data Center
  2. JSDSERVER-280

Service Desk notification language doesn't resprect the setting in the user profile of the reporter

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      Initial situation

      • JIRA instance with German as default language
      • The reporter has set english (UK) in his preferences
      • The Support A empleyee has set english (UK) in his preferences
      • The Support B empleyee has set francais in his preferences

      Steps to Reproduce / Outcome

      Reporter creates a service desk request Notification i18n text comes in german for the reporter
      Support A writes a comment Notification i18n text comes in english for the reporter
      Support B writes a comment Notification i18n text comes in francais for the reporter

      Expected Result

      The Notification i18n must send in the preferred language of the reporter.

            [JSDSERVER-280] Service Desk notification language doesn't resprect the setting in the user profile of the reporter

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304904 ] New: JAC Bug Workflow v3 [ 3126529 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058822 ] New: JSD Bug Workflow v5 - TEMP [ 2304904 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056184 ] New: JSD Bug Workflow v5 [ 2058822 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955652 ] New: JSD Bug Workflow v5 - TEMP [ 2056184 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615383 ] New: JSD Bug Workflow v5 [ 1955652 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: language notifications triaged New: affects-server language notifications triaged
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1601969 ] New: JSD Bug Workflow v4 [ 1615383 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1397984 ] New: JSD Bug Workflow v2 [ 1601969 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 620880 ] New: JSD Bug Workflow [ 1397984 ]
            Joseph Huynh (Inactive) made changes -
            Component/s New: Email [ 27895 ]
            Component/s Original: Notification [ 32491 ]

              cnguyen Chuong Nam Nguyen (Inactive)
              4e81381d415c Tim Eddelbüttel
              Affected customers:
              10 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: