Hi oalbertini,

As reported in the description, when a user with JIRA access logs into JIRA and changes their language, the notifications sent by Service Desk to the user are in the wrong language. This is a genuine bug (as ben.de.pauw1 discovered during his workaround testing).

The fact that a customer without JIRA access can't change their preferred language isn't part of this issue - it's being tracked as a suggestion at JSD-303. I'd suggest you vote for it and/or watch that issue if you'd like updates about it.

Cheers,
Kat

Ok your workaround isn't for everyone. Thank for sharing but I can't remember which client is French or English. And We don't want to waste our time to look issues in order to see if he writes french or english. Customer must change his prefered language (for existing customers and future customers like jira-user can do).

I know, we put SD in production for our french unit first, which allowed us to change the default server locale as a workaround.
FYI - we are looking into scripted approach in the future (we'll need this by Q3/2015), see https://answers.atlassian.com/questions/11462493

@Ben De Pauw

We don't know the password of each client and with the number of client that we have, we can't call each of them and says: "hey, now you could have a french notification, we need to change your preferred language and tell me when it's done because The administrator need to remove the group jira-user". We have 300 french clients.

Your workaround works, but if we have to many customers, it's not usable.

Does the customer choose this prefered language with the fix?
Note: the affect version is 2.1.1 too

FYI, workaround exists: temporary add the user to the jira-users group, login with the user & change the locale (user preferences are now exposes), then remove the user from the jira-users. Locale is still respected. (SD v2 model, JIRA 6.3.*)

I assume this also determines the notification language for emails etc

It doesn't!

I speak about Jira service desk help 2.0
Since we have unlimited customer, we need to have the possibility to define the prefered language of the customer. You already do that for the user. So there is a workaround for now ? a suggestion ?
you, Atlassian, I believe that you use your tools... How do you do ?
Can i change something to the database in order to change or add a link ?
Some countries have laws (Québec, Canada) and the enterprise must provide the right communication especially if the customer is french