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  1. Jira Service Management Data Center
  2. JSDSERVER-25

Multilanguage support for non static text

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian update as of 16th July 2020

      Hi all,

      Thanks for your patience.

      We are pleased to let you know that in Jira Service Desk 4.11.0 we have released a feature allowing project admins to provide custom translations for customer portal in different languages. You can find out more about this feature in the documentation.

      Cheers,
      Jira Service Desk Team

      Atlassian update as of 16th November 2016

      Hi all,

      Thanks for all your comments. There's certainly a lot of interest behind this feature!

      We would love to hear more from you on how your team shall add and maintain multiple languages on the portal. Understanding this will help us make the right thing that fits your needs perfectly.

      If you would like to help out, please take 2 minutes to answer these questions - https://jsd-beta.typeform.com/to/VS5QKT.

      Cheers,
      Jira Service Desk Team

       

      It will be very useful to support multi language. On Customer Portal, request details in addition, field labels and descriptions could be displayed in the user's preferred language.

            [JSDSERVER-25] Multilanguage support for non static text

            Deleted Account (Inactive) added a comment -

            Will the Language Support option in project settings be added to the Server Version and not just the Cloud version? 

            Deleted Account (Inactive) added a comment - Will the Language Support option in project settings be added to the Server Version and not just the Cloud version? 

            Andrea Roßkamp [Communardo] added a comment -

            Hi Jira Service Desk Team,

            we would love to see the survey https://jsd-beta.typeform.com/to/VS5QKT. Can you please make it public? Thanks in advance. Regards, Andrea

            Andrea Roßkamp [Communardo] added a comment - Hi Jira Service Desk Team, we would love to see the survey  https://jsd-beta.typeform.com/to/VS5QKT . Can you please make it public? Thanks in advance. Regards, Andrea

            Ali El Banna added a comment -

            Is this also for hosted JIRA Service Desk availible?

            https://confluence.atlassian.com/servicedeskcloud/translating-your-customer-portal-and-supporting-multiple-languages-886180551.html

             

            I think this is what we all need.

            Ali El Banna added a comment - Is this also for hosted JIRA Service Desk availible? https://confluence.atlassian.com/servicedeskcloud/translating-your-customer-portal-and-supporting-multiple-languages-886180551.html   I think this is what we all need.

            Jamie Hemond added a comment -

            It would be a good feature to allow the language packs to be used in JIRA Cloud as well as on-premise Jira.

            Jamie Hemond added a comment - It would be a good feature to allow the language packs to be used in JIRA Cloud as well as on-premise Jira.

            Amogh Sarda (Inactive) added a comment -

            Hi all,

            Thanks for all your comments. There's certainly a lot of interest behind this feature!

            We would love to hear more from you on how your team shall add and maintain multiple languages on the portal. Understanding this will help us make the right thing that fits your needs perfectly.

            If you would like to help out, please take 2 minutes to answer these questions - https://jsd-beta.typeform.com/to/VS5QKT.

            Cheers,
            JIRA Service Desk Team

            Amogh Sarda (Inactive) added a comment - Hi all, Thanks for all your comments. There's certainly a lot of interest behind this feature! We would love to hear more from you on how your team shall add and maintain multiple languages on the portal. Understanding this will help us make the right thing that fits your needs perfectly. If you would like to help out, please take 2 minutes to answer these questions - https://jsd-beta.typeform.com/to/VS5QKT . Cheers, JIRA Service Desk Team

            Kyle Spitzley added a comment -

            Would really love to see this added. We need many many languages to make JSD a viable enterprise option.

            Kyle Spitzley added a comment - Would really love to see this added. We need many many languages to make JSD a viable enterprise option.

            Everton Amorim added a comment -

            Hi guys, any news about this issue?

            We are having many troubles with this issue, for our users is not a problem use JIRA in english, but for our customer is a big problem to view the labels in english, we really need this in portuguese-BR, at least the portal and e-mail communications! It is causing a bad impression about atlassian products.
            Do you have a due date?

            Everton Amorim added a comment - Hi guys, any news about this issue? We are having many troubles with this issue, for our users is not a problem use JIRA in english, but for our customer is a big problem to view the labels in english, we really need this in portuguese-BR, at least the portal and e-mail communications! It is causing a bad impression about atlassian products. Do you have a due date?

            Shane Whybrow added a comment -

            I agree that this is something that is a must; we support a global operation and although we have been lucky that most our staff have good English, going into other territories may not be so lucky.

            Shane Whybrow added a comment - I agree that this is something that is a must; we support a global operation and although we have been lucky that most our staff have good English, going into other territories may not be so lucky.

            Jean-François Martin added a comment -

            We need to be able to translate the customer portal in the customer language. This is very important for us !
            We are using the cloud version.

            Jean-François Martin added a comment - We need to be able to translate the customer portal in the customer language. This is very important for us ! We are using the cloud version.

            Heinz-Juergen Scherer added a comment -

            For global use of ServiceDesk for international customer base it is mandatory to have full localized of the customer frontend.
            TransWare AG

            Heinz-Juergen Scherer added a comment - For global use of ServiceDesk for international customer base it is mandatory to have full localized of the customer frontend. TransWare AG

              ashubovych moofoo (Inactive)
              atlassian155 Kerem Caglar [Solveka]
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                Created:
                Updated:
                Resolved: