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  1. Jira Service Management Data Center
  2. JSDSERVER-2403

Customer Portal - My Requests - Search feature issues

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Medium Medium
    • None
    • 2.3.6
    • Customer Portal

      1. Under Customer Portal - My Requests, Search does not work for Ticket number generated by Service Desk.
      e.g. As a Customer, I created a new ticket and the ticket number was SDDS-100. If I try to search by that ticket number, I do not get back any results even after adjusting All / Open / Closed Requests filter.

      2. Search seems to only work for any text entered in the Summary field of the ticket.

      3. Another person in Customer role cannot search for my tickets (for the scenario #2 from above). This is important if another person is going to fill in for me while I'm away. We can't expect a Customer to go through 50 tickets & add substitute person as a watcher

            [JSDSERVER-2403] Customer Portal - My Requests - Search feature issues

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304061 ] New: JAC Bug Workflow v3 [ 3125642 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058020 ] New: JSD Bug Workflow v5 - TEMP [ 2304061 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055534 ] New: JSD Bug Workflow v5 [ 2058020 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955667 ] New: JSD Bug Workflow v5 - TEMP [ 2055534 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615435 ] New: JSD Bug Workflow v5 [ 1955667 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server

            Tim H. added a comment -

            We are having the same problem. Searching by request number alone yields no results.

            Tim H. added a comment - We are having the same problem. Searching by request number alone yields no results.

            Olga Mogilevich added a comment -

            We have an issue with our customers not being able to search for tickets using ticket number. Example: To search for a ticket, you must enter soc-876. Searching for 876 will yield no results.
            Any idea how to fix it?

            Olga Mogilevich added a comment - We have an issue with our customers not being able to search for tickets using ticket number. Example: To search for a ticket, you must enter soc-876. Searching for 876 will yield no results. Any idea how to fix it?

            Elvis Kvalbergs added a comment -

            Hello!
            What about number 2? That it is not possible to search by description or comments? Customers want to search by solution provided earlier...

            Elvis Kvalbergs added a comment - Hello! What about number 2? That it is not possible to search by description or comments? Customers want to search by solution provided earlier...
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602121 ] New: JSD Bug Workflow v4 [ 1615435 ]

              Unassigned Unassigned
              549026a3a71b Salil Deshpande
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: