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Bug
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Resolution: Answered
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Medium
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None
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2.3.6
1. Under Customer Portal - My Requests, Search does not work for Ticket number generated by Service Desk.
e.g. As a Customer, I created a new ticket and the ticket number was SDDS-100. If I try to search by that ticket number, I do not get back any results even after adjusting All / Open / Closed Requests filter.
2. Search seems to only work for any text entered in the Summary field of the ticket.
3. Another person in Customer role cannot search for my tickets (for the scenario #2 from above). This is important if another person is going to fill in for me while I'm away. We can't expect a Customer to go through 50 tickets & add substitute person as a watcher
- relates to
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JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- Closed
We are having the same problem. Searching by request number alone yields no results.