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  1. Jira Service Management Data Center
  2. JSDSERVER-2403

Customer Portal - My Requests - Search feature issues

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Medium Medium
    • None
    • 2.3.6
    • Customer Portal

      1. Under Customer Portal - My Requests, Search does not work for Ticket number generated by Service Desk.
      e.g. As a Customer, I created a new ticket and the ticket number was SDDS-100. If I try to search by that ticket number, I do not get back any results even after adjusting All / Open / Closed Requests filter.

      2. Search seems to only work for any text entered in the Summary field of the ticket.

      3. Another person in Customer role cannot search for my tickets (for the scenario #2 from above). This is important if another person is going to fill in for me while I'm away. We can't expect a Customer to go through 50 tickets & add substitute person as a watcher

          Form Name

            [JSDSERVER-2403] Customer Portal - My Requests - Search feature issues

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304061 ] New: JAC Bug Workflow v3 [ 3125642 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058020 ] New: JSD Bug Workflow v5 - TEMP [ 2304061 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055534 ] New: JSD Bug Workflow v5 [ 2058020 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955667 ] New: JSD Bug Workflow v5 - TEMP [ 2055534 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615435 ] New: JSD Bug Workflow v5 [ 1955667 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602121 ] New: JSD Bug Workflow v4 [ 1615435 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398611 ] New: JSD Bug Workflow v2 [ 1602121 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - Search [ 40690 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal - Search [ 40690 ]

              Unassigned Unassigned
              549026a3a71b Salil Deshpande
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: