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Suggestion
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Resolution: Fixed
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None
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Service Desk Customers can be added to JIRA groups (for organization purposes) but this has to be done via the User Management page. As an admin, it would be great if we can add these customers to groups straight from the Service desk page
Suggestion
- Have an Groups button in the Service Desk page to allow admins to add customers to groups without having to navigate to the User Management page
- Allow admins to specify a group when they invite customers. When the customer creates an account, they will automatically be added to this group
- is related to
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JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- Closed
- relates to
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JSDCLOUD-2336 Add customers into groups via Service Desk page
- Closed