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  1. Jira Service Management Data Center
  2. JSDSERVER-2336

Add customers into groups via Service Desk page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Service Desk Customers can be added to JIRA groups (for organization purposes) but this has to be done via the User Management page. As an admin, it would be great if we can add these customers to groups straight from the Service desk page

      Suggestion

      1. Have an Groups button in the Service Desk page to allow admins to add customers to groups without having to navigate to the User Management page
      2. Allow admins to specify a group when they invite customers. When the customer creates an account, they will automatically be added to this group

            [JSDSERVER-2336] Add customers into groups via Service Desk page

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011717 ] New: JAC Suggestion Workflow 3 [ 3649254 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665048 ] New: JAC Suggestion Workflow [ 3011717 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322405 ] New: Confluence Workflow - Public Facing v4 [ 2665048 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053859 ] New: JSD Suggestion Workflow - TEMP [ 2322405 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049102 ] New: JSD Suggestion Workflow [ 2053859 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280615 ] New: JSD Suggestion Workflow - TEMP [ 2049102 ]
            jonah (Inactive) made changes -
            Description Original: h3. Service Desk Customers can be added to JIRA groups (for organization purposes) but this has to be done via the User Management page. As an admin, it would be great if we can add these customers to groups straight from the Service desk page

            h3. Suggestion
            # Have an *Groups* button in the Service Desk page to allow admins to add customers to groups without having to navigate to the User Management page
            # Allow admins to specify a group when they invite customers. When the customer creates an account, they will automatically be added to this group             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2336].
              {panel}

            h3. Service Desk Customers can be added to JIRA groups (for organization purposes) but this has to be done via the User Management page. As an admin, it would be great if we can add these customers to groups straight from the Service desk page

            h3. Suggestion
            # Have an *Groups* button in the Service Desk page to allow admins to add customers to groups without having to navigate to the User Management page
            # Allow admins to specify a group when they invite customers. When the customer creates an account, they will automatically be added to this group
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2336 [ JSDCLOUD-2336 ]
            Marty (Inactive) made changes -
            Component/s New: Atlassian Account [ 35992 ]
            Component/s Original: User Management [ 32692 ]

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              5 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: