Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2272

Default 'Recently resolved' Queue is using a wrong JQL query

XMLWordPrintable

      Summary

      Recently resolved queue in Service Desk is using a wrong JQL query, which results in issues that has been resolved (all).

      Environment

      JIRA Service Desk 2.5.4

      Steps to Reproduce

      1. Install JIRA
      2. Install JIRA Service Desk 2.5.4
      3. Navigate to the Queues page
      4. Go to the Recently resolved queue

      Expected Results

      Issues that were resolved within the past 1 week will be returned

      Actual Results

      Issues that has been resolved way back to the very first issue resolved

      resolved <= 1w ORDER BY resolved DESC

      Workaround

      Edit the queue, and use this query instead:

      resolved >= -1w ORDER BY resolved DESC

          Form Name

            [JSDSERVER-2272] Default 'Recently resolved' Queue is using a wrong JQL query

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304590 ] New: JAC Bug Workflow v3 [ 3125433 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058438 ] New: JSD Bug Workflow v5 - TEMP [ 2304590 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055504 ] New: JSD Bug Workflow v5 [ 2058438 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955816 ] New: JSD Bug Workflow v5 - TEMP [ 2055504 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615809 ] New: JSD Bug Workflow v5 [ 1955816 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602980 ] New: JSD Bug Workflow v4 [ 1615809 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398912 ] New: JSD Bug Workflow v2 [ 1602980 ]
            Marty (Inactive) made changes -
            Component/s New: Queues [ 26192 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 948615 ] New: JSD Bug Workflow [ 1398912 ]

              dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
              dwatania@atlassian.com Daniel Watania (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: