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  1. Jira Service Management Data Center
  2. JSDSERVER-2255

Automation - Unable to add/edit IF condition

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Details

    • Bug
    • Resolution: Duplicate
    • Highest
    • None
    • None
    • Automation
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Unable to add/edit the "IF" condition in JIRA Service Desk automation rule.

      Steps to Reproduce

      1. Proceed to Automation
      2. Create a new rule or edit an existing rule
      3. Set When to Breached SLA
      4. Attempt to select "Issue Matches" condition

      Expected Results

      The automation rule can be edited without any problems/errors.

      Actual Results

      Application shows "This condition could not be loaded." error message. This also occurs when editing existing IF conditions.

      Attachments

        1. screenshot-1.png
          42 kB
          Tristan Clark

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5141 JIRA Service Desk automation is no longer working after latest release

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2249 JIRA Service Desk automation is no longer working after latest release

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-2255 Automation - Unable to add/edit IF condition

          • Highest - Our top priority issues
          • Closed
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              2a5f62b0cb4d Tristan Clark
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              Dates

                Created:
                Updated:
                Resolved:

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