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  1. Jira Service Management Data Center
  2. JSDSERVER-2250

Comment Avatars do not render in Customer Portal

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      Summary

      Comment avatars do not render in Customer Portal for users that are JIRA Users (this includes Agents as well as Customers that are also JIRA Users), or non JIRA User Customers that have added a custom avatar.

      Steps to Reproduce

      1. Install JIRA. In my test instance, I installed JIRA 6.4.10
      2. Install JIRA Service Desk 2.5.4. In my test, I used an ABP license.
      3. Have a Service Desk created. In my test, I used the "My First Service Desk" that installed automatically.
      4. Add a comment to an existing Issue. You can add as many comments as you desire.
      5. Open the Issue in the Customer Portal.
      6. The avatar does not render.

      Non JIRA User customer avatars do not render as well, if they have customized them. If they use the default avatar, it will render.

      1. Have a customer invited to the Service Desk
      2. Once the customer changes their default avatar, it will also fail to render.

      Expected Results

      All avatars in the commentary area of the Customer Portal would render.

      Actual Results

      See Screenshots. The avatars do not render, but instead have broken image icons.

        1. SD_agent_avatar.png
          SD_agent_avatar.png
          137 kB
        2. SD_customercust_avatar.png
          SD_customercust_avatar.png
          78 kB
        3. SD_customerdef_avatar.png
          SD_customerdef_avatar.png
          173 kB

          Form Name

            [JSDSERVER-2250] Comment Avatars do not render in Customer Portal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304041 ] New: JAC Bug Workflow v3 [ 3124961 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057999 ] New: JSD Bug Workflow v5 - TEMP [ 2304041 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055501 ] New: JSD Bug Workflow v5 [ 2057999 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955610 ] New: JSD Bug Workflow v5 - TEMP [ 2055501 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615564 ] New: JSD Bug Workflow v5 [ 1955610 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603049 ] New: JSD Bug Workflow v4 [ 1615564 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399176 ] New: JSD Bug Workflow v2 [ 1603049 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 947091 ] New: JSD Bug Workflow [ 1399176 ]
            Paul Greig made changes -
            Labels Original: st10active

              mmcmahon Matthew McMahon (Inactive)
              kgrier kitkat (Inactive)
              Affected customers:
              18 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: