Exclude KB Articles Parent Pages on Search Result

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Knowledge Base
    • 5
    • 3

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem definition

      Parent pages in confluence are showing up in search results and they are only used to logically group KB articles together.

      Customer is looking for to use page hierarchy to structure content in the knowledge base space, without the page hierarchy(any parent pages) showing up as knowledge articles themselves when users search via JIRA Service Desk.
      Still the entire KB is searchable, except for any page that is a parent page. As parent pages in the knowledge base are used for hierarchy and not content.

        1. kbonSD.PNG
          11 kB
          Sam Omidi

            Assignee:
            Unassigned
            Reporter:
            Sam Omidi (Inactive)
            Votes:
            38 Vote for this issue
            Watchers:
            21 Start watching this issue

              Created:
              Updated: