Details
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Suggestion
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Resolution: Unresolved
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem definition
Parent pages in confluence are showing up in search results and they are only used to logically group KB articles together.
Customer is looking for to use page hierarchy to structure content in the knowledge base space, without the page hierarchy(any parent pages) showing up as knowledge articles themselves when users search via JIRA Service Desk.
Still the entire KB is searchable, except for any page that is a parent page. As parent pages in the knowledge base are used for hierarchy and not content.
Attachments
Issue Links
- is related to
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JSDCLOUD-1207 As a Service Desk Admin I should be able to restrict the (main/front) knowledge base search to a particular label or parent page
- Closed
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JSDSERVER-2223 Exclude KB Articles Parent Pages on Search Result
- Gathering Interest