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  1. Jira Service Management Data Center
  2. JSDSERVER-2192

Further Customization of Service Desk email channel Setup

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Details

    • Suggestion
    • Resolution: Answered
    • None
    • Email - Outgoing
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A customer would like to be able to customize the Service Desk email channel further whereby it allow the following further options:

      1. Allow any users in To and CC fields that are not already Service Desk consumers to have accounts created for them.
      2. Another problem is that if a mail is to long can we attach mail to an issue. But this attechment can be viewed in Outlook.
      3. We want to delete assiagne from mail templetes but we didnt find JSD mail templates.

      Thanks.

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-466 Email Response Stripping

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-1699 Support Create User function even for Comment by Email

          • Closed

          DESK-4293 Loading...

          relates to

          Suggestion - JSDCLOUD-2192 Further Customization of Service Desk email channel Setup

          • Closed

          Activity

            People

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              Dates

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                Updated:
                Resolved:

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