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  1. Jira Service Management Data Center
  2. JSDSERVER-2192

Further Customization of Service Desk email channel Setup

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    • Icon: Suggestion Suggestion
    • Resolution: Answered
    • None
    • Email - Outgoing
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A customer would like to be able to customize the Service Desk email channel further whereby it allow the following further options:

      1. Allow any users in To and CC fields that are not already Service Desk consumers to have accounts created for them.
      2. Another problem is that if a mail is to long can we attach mail to an issue. But this attechment can be viewed in Outlook.
      3. We want to delete assiagne from mail templetes but we didnt find JSD mail templates.

      Thanks.

            [JSDSERVER-2192] Further Customization of Service Desk email channel Setup

            Matthew McMahon (Inactive) added a comment - - edited

            Hi ijimoh

            The Service Desk email templates do not currently include details about the assignee.

            They do, however, provide the details of the agent/participant making the comment.

            I don't fully understand the requirement around an email being too long. But I believe JSD-466 might resolve that issue. It is available on Cloud now, and will be in the next major Server release.

            Therefore closing this as a duplicate of JSD-1699, in regards to the Request Participants email feature?

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - - edited Hi ijimoh The Service Desk email templates do not currently include details about the assignee. They do, however, provide the details of the agent/participant making the comment. I don't fully understand the requirement around an email being too long. But I believe JSD-466 might resolve that issue. It is available on Cloud now, and will be in the next major Server release. Therefore closing this as a duplicate of JSD-1699 , in regards to the Request Participants email feature? Regards Matt JIRA Service Desk developer

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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