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  1. Jira Service Management Data Center
  2. JSDSERVER-2179

Invitation email uses inviter current URL instead of the Base URL

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      Summary

      When inviting a customer/sending an invitation email through JIRA Service Desk, the invitation uses the inviter current URL instead of using the Base URL, causing problems if the inviter is using localhost, for example.

      Steps to Reproduce

      1. Install latest JIRA and JIRA Service Desk;
      2. Configure the Base URL in the Administration » General Configuration page to e.g. "my.jira.com";
      3. Access JIRA using localhost or a different URL that is different from JIRA's Base URL.
      4. Configure an outgoing mail for JIRA;
      5. Create a new Service Desk;
      6. Navigate to Service Desk » "My First Service Desk" » People » Customers;
      7. Click Invite customers and send an invitation to an email.

      Expected Results

      The Visit Portal button would send the invitee to the JIRA Base URL.

      Actual Results

      The invitee is sent to the URL the inviter was accessing JIRA Service Desk from.

      Workaround

      Send invites when accessing JIRA through the Base URL.

            [JSDSERVER-2179] Invitation email uses inviter current URL instead of the Base URL

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304145 ] New: JAC Bug Workflow v3 [ 3125212 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058114 ] New: JSD Bug Workflow v5 - TEMP [ 2304145 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055642 ] New: JSD Bug Workflow v5 [ 2058114 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955611 ] New: JSD Bug Workflow v5 - TEMP [ 2055642 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615802 ] New: JSD Bug Workflow v5 [ 1955611 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: invite New: affects-server invite
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602972 ] New: JSD Bug Workflow v4 [ 1615802 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398879 ] New: JSD Bug Workflow v2 [ 1602972 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 931757 ] New: JSD Bug Workflow [ 1398879 ]
            Adam Hynes (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Done [ 10044 ]

              mdo Minh Do (Inactive)
              mfernandes@atlassian.com Matheus Fernandes
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: