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  1. Jira Service Management Data Center
  2. JSDSERVER-2167

Internal comments should only be viewable by specific users from JIRA

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      Issue Sumary
      When an SD project is set to viewable by anonymous via project permission, internal comments are also viewable.

      Steps to Reproduce

      1. Create a Service Desk project.
      2. Create an issue in the project.
      3. Add an internal comment into the project.
      4. Add group "Anyone" to the project's Browse issue permission.
      5. Access the Search issue page and find issues within that project.
      6. View the issue you created.

      Expected Result
      JIRA would allow users veiw issue showing all unhidden comments but hide internal comments similar to restricted comments in JIRA.

      Actual Result
      Anonymous user sees all comments in the issue.

            [JSDSERVER-2167] Internal comments should only be viewable by specific users from JIRA

            Vineeth Elattuvalappil added a comment -

            I need to grant read-only access to large team members. They shouldn't have the option to see the internal comments.

            Vineeth Elattuvalappil added a comment - I need to grant read-only access to large team members. They shouldn't have the option to see the internal comments.

            Erick Molina added a comment -

            I have a user I want to grant read-only access to an issue and public comments (not internal comments). Is this possible?

            Erick Molina added a comment - I have a user I want to grant read-only access to an issue and public comments (not internal comments). Is this possible?
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304199 ] New: JAC Bug Workflow v3 [ 3125656 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058170 ] New: JSD Bug Workflow v5 - TEMP [ 2304199 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055710 ] New: JSD Bug Workflow v5 [ 2058170 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955281 ] New: JSD Bug Workflow v5 - TEMP [ 2055710 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615880 ] New: JSD Bug Workflow v5 [ 1955281 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server

            Emre Toptancı [OBSS] added a comment -

            I am using JIRA with Crowd in the back and SSO enabled. I am collecting tickets from external users but they cannot signup to JIRA because self signup does not support Crowd and SSO at the same time so I have to allow anonymous access on my project. I've enabled anonymous acccess and now everybody can see internal comments.

            Well done Atlassian for this bad design. Your tools cannot work with your tools. Fantastic. 

            Emre Toptancı [OBSS] added a comment - I am using JIRA with Crowd in the back and SSO enabled. I am collecting tickets from external users but they cannot signup to JIRA because self signup does not support Crowd and SSO at the same time so I have to allow anonymous access on my project. I've enabled anonymous acccess and now everybody can see internal comments. Well done Atlassian for this bad design. Your tools cannot work with your tools. Fantastic. 
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603071 ] New: JSD Bug Workflow v4 [ 1615880 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: