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  1. Jira Service Management Data Center
  2. JSDSERVER-2153

Greeting(Welcome) Message - Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem definition

      It is important for all the organizations to greet the customer in best way when customers show up physically.
      Why not having it on customer portal since we attend customers on the cyber space?

      In addition to this, it would be great if users can easily see their username on every page they navigate to. Now they will have to click on their own profile to see their own user page

      Solution

      • Having a simple greeting message, i.e. Hello [username] or Welcome [username] on the JIRA Service desk Customer Portal.
      • Also have a small greeting message at every page of the Customer Portal which clearly shows the username (eg. Something like Sysnexsys uses in this example)

            [JSDSERVER-2153] Greeting(Welcome) Message - Customer Portal

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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                Created:
                Updated:
                Resolved: