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  1. Jira Service Management Data Center
  2. JSDSERVER-212

Periodic Calendar for SLA's

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • SLA
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem definition and suggested resolution

      Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

      The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.

      Workaround

      1. Define new calendar, with different working hours and holidays (if any).
      2. Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 6th May 2019 until and including 6th June 2019 (date format depends on the used date format on Jira instance): 
        issuetype = Incident and (createdDate >= "2019-05-06" and createdDate < "2019-06-07")

        • Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered and if several targets are matched.
      3. After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.

        1. screenshot-1.png
          screenshot-1.png
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            [JSDSERVER-212] Periodic Calendar for SLA's

            Alex Cooksey (Inactive) made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 0
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011674 ] New: JAC Suggestion Workflow 3 [ 3650693 ]
            Marko Filipan made changes -
            Description Original: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and applied new holidays
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 6th May 2019 until and including 6th June 2019 (date format depends on the used date format on Jira instance):
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-06" and createdDate < "2019-06-07") {code}
            !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered and if several targets are matched.
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and holidays (if any).
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 6th May 2019 until and including 6th June 2019 (date format depends on the used date format on Jira instance):
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-06" and createdDate < "2019-06-07") {code}
            !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered and if several targets are matched.
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.
            Marko Filipan made changes -
            Description Original: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and applied new holidays
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 6th May 2019 until and including 6th June 2019 (date format depends on the used date format on Jira instance):
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-06" and createdDate < "2019-06-07") {code}
            !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and applied new holidays
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 6th May 2019 until and including 6th June 2019 (date format depends on the used date format on Jira instance):
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-06" and createdDate < "2019-06-07") {code}
            !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered and if several targets are matched.
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.
            Marko Filipan made changes -
            Description Original: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and applied new holidays
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 5th May 2019 and 15th June 2019:
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-05" and createdDate < "2019-06-15") {code}
            !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and applied new holidays
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 6th May 2019 until and including 6th June 2019 (date format depends on the used date format on Jira instance):
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-06" and createdDate < "2019-06-07") {code}
            !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.
            Marko Filipan made changes -
            Description Original: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and applied new holidays
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 5th May 2019 and 15th June 2019:
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-05" and createdDate < "2019-06-15") {code}
            !screenshot-1.png|thumbnail!

             ** Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and applied new holidays
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 5th May 2019 and 15th June 2019:
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-05" and createdDate < "2019-06-15") {code}
            !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.
            Marko Filipan made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
              {panel}

            h3. Problem definition and suggested resolution
            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.

            h3. Workaround
            # Define new calendar, with different working hours and applied new holidays
            # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 5th May 2019 and 15th June 2019:
            {code}issuetype = Incident and (createdDate >= "2019-05-05" and createdDate < "2019-06-15") {code}
             !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered
            # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.
            		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
            {panel}
            h3. Problem definition and suggested resolution

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis, in order to define specific working hours for the specific period in year.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.
            h3. Workaround
             # Define new calendar, with different working hours and applied new holidays
             # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 5th May 2019 and 15th June 2019:
            {code:java}
            issuetype = Incident and (createdDate >= "2019-05-05" and createdDate < "2019-06-15") {code}
            !screenshot-1.png|thumbnail!

             ** Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered
             # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.
            Marko Filipan made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
              {panel}

            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-212].
              {panel}

            h3. Problem definition and suggested resolution
            Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis.

            The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.

            h3. Workaround
            # Define new calendar, with different working hours and applied new holidays
            # Modify existing SLA and add new targets to cover seasonal dates: specify applied create dates in JQL, then select modified newly added calendar. For example, if we want to apply changed calendar between dates 5th May 2019 and 15th June 2019:
            {code}issuetype = Incident and (createdDate >= "2019-05-05" and createdDate < "2019-06-15") {code}
             !screenshot-1.png|thumbnail!
            #* Make sure these exceptional SLA targets are located above other targets, so that they get applied first when SLA selection has been triggered
            # After the SLA has been saved, it will get applied to existing issues that fall into the specified interval.

              Unassigned Unassigned
              aalshargabi AlaA
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              6 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: