Periodic Calendar for SLA's

XMLWordPrintable

    • 2

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-3940 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Prathiksha M S
      Jira Service Management Cloud team

      Currently, the calendar for the SLA's is configured to be set in a weekly/monthly basis. It will be nice if the user is given the ability to configure those settings on a seasonal basis.

      The reason behind that is that some companies working hours differs depending on seasons. And it will make it much easier to make the calendar configurable based on the seasons.

            Assignee:
            Unassigned
            Reporter:
            AlaA
            Votes:
            8 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: