If a participant is a JIRA User send them a JIRA notification instead of a SD notification

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    • Type: Suggestion
    • Resolution: Answered
    • None
    • Component/s: Email - Outgoing
    • None
    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If a JIRA user is added to an issue as a participant then they should be sent notifications via JIRA instead of Service Desk. The main benefit for this would be that the participant would be sent to the JIRA Issue instead of the Customer Portal, which has less detail and functionality.

      At present if you configure the JIRA Notification Scheme to send participants emails it is trumped by the SD Notification System and no no JIRA notification is sent.

            Assignee:
            Bartosz Ornatowski
            Reporter:
            Matthew Hunter
            Votes:
            1 Vote for this issue
            Watchers:
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              Created:
              Updated:
              Resolved: