Unable to open issues from links in Service Desk Queues

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Issue links displayed in queues fail to open the Issue View screen.

      steps to reproduce
      1. Open a queue to see the list of issues in it;
      2. Click either the Issue Key or Summary link.

      Expected result: Issue View screen is loaded.

      Actual result: URL and page title in the browser is modified, but the displayed content is the same.

      Example error from Firefox console:

      [11:47:13.964] no element found @ https://mako.jira-dev.com/rest/servicedesk/1/servicedesk/SSP/queues/poll?projectIssueCount=23&projectUpdatedDate=1384271258000&_=1387190833619:1
[11:47:14.699] GET https://mako.jira-dev.com/secure/AjaxIssueEditAction!default.jspa?decorator=none&issueId=10017&_=1387190834411 [HTTP/1.1 200 OK 465ms]
[11:47:14.702] GET https://mako.jira-dev.com/rest/bamboo/latest/deploy/SSP/SSP-18?_=1387190834542 [HTTP/1.1 200 OK 543ms]
[11:47:18.285] GET https://mako.jira-dev.com/rest/servicedesk/1/servicedesk/SSP/queues/poll?projectIssueCount=23&projectUpdatedDate=1384271258000&_=1387190838185 [HTTP/1.1 304 Not Modified 432ms]
      workaround

      Right-click on the link and open the Issue in a new browser tab.

              Assignee:
              frother (Inactive)
              Reporter:
              Dobroslawa Wierzbicka (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: