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  1. Jira Service Management Data Center
  2. JSDSERVER-2069

Issue view links in Service Desk emails for issues that get moved to another project no longer work

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    Description

      Issue view links in Service Desk emails (ie. /servicedesk/customer/portal/1/TST-1) for issues that get created in one project and then are moved to another project no longer work in JSD 2.3.5 and beyond. A page with the error "Failed to retrieve a project from the given issue" is displayed instead of the expected Service Desk issue view.

      Example:

      • Issue is created in one project and an email gets sent out with a link to that issue (/servicedesk/customer/portal/1/TST-5)
      • Issue is moved to another project (new JSD issue view link is /servicedesk/customer/portal/2/TEST-9)
      • First issue view link (/servicedesk/customer/portal/1/TST-5) now displays a page with the error "Failed to retrieve a project from the given issue"

      This issue appears to be related to this fix.

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              mdo Minh Do (Inactive)
              emoser+admin ElaineA
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