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  1. Jira Service Management Data Center
  2. JSDSERVER-2050

Add Transition Links to Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

      Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

      This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

      Can something similar to the links provided in Service Desk be added?

            [JSDSERVER-2050] Add Transition Links to Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011203 ] New: JAC Suggestion Workflow 3 [ 3646482 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663720 ] New: JAC Suggestion Workflow [ 3011203 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322032 ] New: Confluence Workflow - Public Facing v4 [ 2663720 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052264 ] New: JSD Suggestion Workflow - TEMP [ 2322032 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047784 ] New: JSD Suggestion Workflow [ 2052264 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279635 ] New: JSD Suggestion Workflow - TEMP [ 2047784 ]
            jonah (Inactive) made changes -
            Description Original: h5. Issue Summary
            Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

            Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

            This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

            Can something similar to the links provided in Service Desk be added?             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2050].
              {panel}

            h5. Issue Summary
            Currently in JIRA, when a customer accesses a Service Desk portal, there is no close issue button nor is there a re-open issue button.

            Currently all that is available is the feature to re-open issues when they comment on a resolved issue.

            This prevents our customers from being able to close their own open issues and also doesn't provide a clear way to re-open issues.

            Can something similar to the links provided in Service Desk be added?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2050 [ JSDCLOUD-2050 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 911441 ] New: JSD Suggestion Workflow [ 1279635 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            vwong made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated:
                Resolved: