+1

Any update on this? Most of the client is looking for this functionality.

This would be very helpful, any updates?

Would indeed be very nice to simplify our logic.

This would be very useful, very surprising it isn't already in JIRA

Love the idea of this feature- would be so useful for support/success teams to have that pre-deadline warning.

This feature would be useful.

Riduculous this isn't a feature already. I should be able to set any hour interval I would like. Also triggering an event off the due date should be possible also. (e.g. If there are n hours/days left till the due date then do xyz)

We would love this feature please

We absolutely need this feature. As is, this is helpful to alert people when we breach reaction times, but our SLAs quite often have solution deadlines that last up to a few days. The current time options just don't cut it there.  

Would be useful, we need to warn the reporters before closing the ticket, and most of the times 1 hour isn't enough.

Definitely a must!  I need the ability to alert both prior to breach, at breach, and for certain hours beyond breach.  

We are also using SLA when customer response is needed, so also without workaround.

Please try to fix this!

We use it for SLA regarding missing customer feedback, so the workaround is no solution for us.

Do we really need also a 3rd party plugin for that, because we cant specify the exact time in minutes?

A normal use case is to use the SLA counters in combination with automation rules to send warning notifications to customer after for example 10 days in waiting for customer and auto-resolving issue after 15 days in Waiting for customer. 

Without possiblitiy to customize the number of hours/minutes in the automation breached rule, it is necessary to add two SLA:s for those two automation rules 

If automation rule could be customized by setting a number of hours, there will only be need for one single Waiting for customer SLA rule. 

Would really love to see this feature. As stated above, sometimes an SLA is short enough to merit the option of providing a custom alert scheme. 

For instance, we have a one hour response on all highest priority items, and I want to notify the entire team 10-15 minutes ahead of the breach, but that's not possible without really getting involved with filter subscriptions. Total pain for what seems like a simple-enough change. 

Agreed, this would be a huge benefit. I was just looking for this feature now as it is a requirement for our teams.

Absolutely vital considering the functionality is already there to fire the notification. Even if the ability to set the custom event could only be restricted to a "Due soon" or "At risk" queue/time within the associated JSD queue - but certainly the option to alter the SLA time remaining would move this feature from nice to hugely beneficial.

This is vital. Imagine for example, a 30 minute SLA goal. Naturally, an alert at 30m remaining or elapsed is of no use at all.