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Suggestion
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Resolution: Fixed
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None
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Currently, rest/servicedesk/1/sla/field/all/data/sla resource provides information like this excerpt:
{
"metricValues": [
{
"customFieldId": 10001,
"customFieldName": "Time to resolution",
"ongoingCycle": {
"elapsedTime": 334993181,
"goalId": 2,
"hasFailed": true,
"isPaused": false,
"startTime": 1433461410269
}
}
]
}
It doesn't provide enough data for a remote agent to reproduce the behavior on the server side, which is needed to build an offline-capable app for Service Desk.
We suggest to provide a "raw" REST API (say, rest/servicedesk/1/sla/field/all/data/sla-raw) that exposes the internal structure of SLA like this:
{
"metricValues": [
{
"completeSLAData": [],
"customFieldId": 10001,
"customFieldName": "Time to resolution",
"metricId": 1,
"ongoingSLAData": {
"goalId": 2,
"paused": false,
"startTime": 1433461410269
},
"timeline": {
"events": [
{
"date": 1433461410269,
"types": [
"START"
]
}
]
}
}
]
}
- relates to
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- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-2001] Full access to SLA data via REST API
Is there any update on this issue? We still need it very much for further development of Pocket Desk and delivering it to Cloud instances.
Thank you!
Igor
This has been available since around March 2016 - have a look at the REST docs:
Cloud: https://docs.atlassian.com/jira-servicedesk/REST/cloud/#servicedeskapi/request/\{issueIdOrKey}/sla
Server: https://docs.atlassian.com/jira-servicedesk/REST/server/#servicedeskapi/request/\{issueIdOrKey}/sla