Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1984

Link dialog does not respect internal vs external comment privacy

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Obsolete
    • Icon: Low Low
    • None
    • 2.2.1, 2.5.0, 3.0.4
    • Issue View

      Steps to reproduce:

      1. Go to a ticket in the queue
      2. Click on More
      3. Click on Link
      4. Select Web Link (this is not the relevant part, it happens with all types of links)
      5. Put in a url, link text, and a comment
      6. Set the comment privacy to be Service Desk Team
      7. Submit the form

      Expected:

      Link is added and the comment is private

      Actual:

      Link is added, but the comment is visible to the requestor

          Form Name

            [JSDSERVER-1984] Link dialog does not respect internal vs external comment privacy

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305015 ] New: JAC Bug Workflow v3 [ 3126400 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            V (Inactive) made changes -
            Resolution New: Obsolete [ 11 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]

            V (Inactive) added a comment -

            Hi All,

            This bug affects a version of JIRA Service Desk that we no longer support, so we will be closing this out.

            We encourage you to upgrade to the latest version of JIRA Service Desk, so you and your team can benefit from all the new and improved features.

            Thank you,

            The JIRA Service Desk Team

            V (Inactive) added a comment - Hi All, This bug affects a version of JIRA Service Desk that we no longer support, so we will be closing this out. We encourage you to upgrade to the latest version of JIRA Service Desk, so you and your team can benefit from all the new and improved features. Thank you, The JIRA Service Desk Team
            Bartosz Ornatowski made changes -
            Labels Original: affects-server New: affects-server pm
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058934 ] New: JSD Bug Workflow v5 - TEMP [ 2305015 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056305 ] New: JSD Bug Workflow v5 [ 2058934 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955822 ] New: JSD Bug Workflow v5 - TEMP [ 2056305 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615821 ] New: JSD Bug Workflow v5 [ 1955822 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server

              mdo Minh Do (Inactive)
              bberenberg Boris Berenberg (Inactive)
              Affected customers:
              6 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: