Provide ability to remove participants from within Service Desk

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Customer Portal
    • 2
    • 3

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      It is possible for customers to add participants from a service desk request.
      It is however not possible to remove participants, for instance if they have been added in error, or are no longer required as participant.
      Agents can also not remove participants from within a Service Desk request.

      Suggested Solution

      Provide the option to remove participants from within Service Desk

      Workaround

      Participants can get removed from the JIRA view issue screen.
      Since Customers generally can not reach this screen, the only option for them is to request the Agent to remove a participant

              Assignee:
              Unassigned
              Reporter:
              MJ (Inactive)
              Votes:
              25 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated: